This Privacy Policy describes how NexoArena Gaming Café ("NexoArena", "we", "our", "us"), located at Unit 12, Phoenix Palladium, Lower Parel, Mumbai 400013, Maharashtra, India, collects, uses and protects the personal data of its users and guests, in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 (IT Act) of India.
1. Data Controller
The data controller responsible for your personal data is:
NexoArena Gaming CaféUnit 12, Phoenix Palladium, Lower Parel
Mumbai 400013, Maharashtra, India
Email: supp@nexoarena.com
Phone: +91 22 3567-8900
2. Personal Data We Collect
We may collect the following categories of personal data:
- Contact data: Full name, email address, phone number — when you complete our contact or booking form.
- Booking data: Number of guests, preferred date and time, booking type (table, VIP Room, tournament) — for managing your reservation.
- Communications: Content of your messages and enquiries sent via our website form or email.
- Technical data: IP address, browser type, device information, pages visited — collected automatically via cookies and web server logs.
- Consent records: Date and time you accepted or declined our cookie banner — stored in your browser's localStorage.
We do not collect sensitive personal data such as financial account numbers, health data, biometric data, caste or religious information.
3. Legal Basis for Processing
Under the DPDP Act 2023, we process your personal data on the following grounds:
- Consent: Where you have given explicit, free, specific and informed consent (e.g. submitting the contact form, accepting cookies).
- Legitimate use: Processing necessary to provide the services you have requested (e.g. confirming a VIP Room booking).
- Legal obligation: Where processing is required to comply with applicable Indian law.
4. Purposes of Processing
We use your personal data exclusively for the following purposes:
- To respond to your enquiries and messages within 24 hours.
- To confirm and manage table or VIP Room bookings.
- To register you for esports tournaments and send event-related communications.
- To send transactional notifications (booking confirmations, reminders) — not marketing.
- To improve the performance, usability and security of our website.
- To comply with legal obligations and resolve disputes.
We do not use your data for automated decision-making or profiling.
5. Data Sharing and Disclosure
We do not sell, rent or trade your personal data. We may share it only in the following limited circumstances:
- Service providers: Third-party vendors who assist us in operating our website (e.g. hosting providers) under strict data processing agreements.
- Legal requirements: If required by a competent Indian court, law enforcement authority or under the IT Act 2000 / DPDP Act 2023.
- Business transfer: In the event of a merger, acquisition or sale of assets — your data would be transferred only under equivalent privacy protections.
All third parties we engage with are required to comply with applicable Indian data protection law.
6. Data Retention
We retain your personal data only for as long as necessary:
- Contact form data: Up to 12 months from the date of submission, unless a longer period is required for legal purposes.
- Booking records: Up to 24 months for service quality and dispute resolution purposes.
- Technical logs: Up to 90 days in line with standard web security practices.
- Cookie consent: Stored in your browser until you clear it or update your preferences.
Once the retention period expires, data is securely deleted or anonymised.
7. Your Rights Under the DPDP Act 2023
As a Data Principal under the Digital Personal Data Protection Act 2023, you have the following rights:
- Right to access: Request a summary of the personal data we hold about you and how it is being processed.
- Right to correction: Request correction of inaccurate or incomplete personal data.
- Right to erasure: Request deletion of your personal data where processing is no longer necessary or consent is withdrawn.
- Right to grievance redressal: Lodge a complaint with our grievance officer (contact details below).
- Right to nominate: Nominate another individual to exercise your rights in the event of your death or incapacity.
To exercise any of these rights, contact us at supp@nexoarena.com. We will respond within 30 days of receiving your request.
8. Grievance Officer
In accordance with the IT Act 2000 (Rule 5(9) of IT Rules 2011) and the DPDP Act 2023, we have appointed a Grievance Officer:
Grievance Officer — NexoArena Gaming CaféUnit 12, Phoenix Palladium, Lower Parel, Mumbai 400013
Email: supp@nexoarena.com
Response time: Within 30 days of receipt of complaint
9. Data Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction or alteration, including:
- HTTPS encryption for all data transmission via our website.
- Access controls limiting data access to authorised personnel only.
- Regular security assessments of our systems and infrastructure.
In the event of a personal data breach, we will notify the affected individuals and the Data Protection Board of India (once operational) as required under the DPDP Act 2023.
10. Cookies
Our website uses cookies and similar technologies. For full details on the types of cookies we use and how to manage them, please refer to our Cookie Policy.
11. Children's Privacy
Our website is not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately at supp@nexoarena.com and we will delete it promptly.
12. Cross-Border Data Transfers
Your personal data is processed and stored within India. If any transfer to servers outside India is necessary (e.g. cloud infrastructure), such transfers will be carried out only in accordance with the provisions of the DPDP Act 2023 and any applicable government notifications regarding approved countries or territories.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised policy will be published on this page with an updated effective date. We encourage you to review this page periodically. Continued use of our website after any update constitutes your acceptance of the revised policy.
14. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
NexoArena Gaming CaféUnit 12, Phoenix Palladium, Lower Parel, Mumbai 400013
Maharashtra, India
Email: supp@nexoarena.com
Phone: +91 22 3567-8900